When did everything become an issue?
I came home from the eight days of Thanksgiving and wanted to chill with TV. I tried turning it on. Nothing. After 20 minutes of playing, the TV went on. I noticed the Time Warner commands and fonts were different. The TV kept going off. I called Time Warner: It’s your TV
“But my TV is only six months old. I’ve had cable since 1980. I know a cable problem.”
“IT’S YOUR TV.” (Some complicated explanation that I knew was meaningless.)
Every day I had problems turning the TV on though it would stay on. The DVR would constantly freeze. The picture would freeze. But every time I called Time Warner I would be told it’s my TV and they wouldn’t send somebody.
Finally it wouldn’t go on at all. I insisted they send somebody. Fine but it was going to cost me $60 because it was the TV. I waited for the appointment. Nobody came. The appointment had never been put in the system. It was my TV after all.
The technician came. “I understand that your TV has issues.” Well yeah in life I have many issues, but I never knew that an inanimate object has issues.
It took the technician two days to fix all the problems. None of the signals that only the cable person looks at were on the right settings. There was something wrong with the outside wiring that had been put in six months ago. The technician said that many people had TV/cable issues after the upgrade.
My TV has never looked so good. The picture’s sharper and doesn’t freeze. Nor does the DVR. Most importantly I can turn the TV on without going through 20 minutes of playing with every button, rebooting, and fervently hoping.
Time Warner sent me an email asking how the customer support on the phone was. I said they were horrible as they refused to listen to me. Somehow this became translated to “the customer service people are excellent but the technician was horrible.” And I had given him the highest grades on the survey they sent me. Moral: never answer emails asking for feedback. Never fill out surveys.
Excellent advice. I am sorry all this happened and very dour about it all but that was kind of a funny post.
This is why I always have at least two backup places lined up where I can watch Bama games, just in case the cable goes out 🙂
Eight days of Thanksgiving and inanimate objects having issues — you always have the most interesting thoughts.
I’ve heard things a bout Time Warner. I’m sorry it happened but it was a good funny write. Time Warner probably wouldn’t like it but…
Pia… I have lived in this house since Bean was 2… so *holy crap*, 8 years. We have Cox Cable. I never ordered it and in fact, have called them numerous times over the past 8 years to tell them we have it but didn’t order it… aren’t paying for it. I live in fear of going to prison for “stealing cable”… hey, it could happen… more fearful I am of a BIG ASSED BILL. Twice they have come out and disconnected it (they hung a little note on the door knob). We still have cable. Last time I called the CSR got hateful with me and basically told me I was lying… about having free cable… Believe you me, I will never pay for this free HD as long as I have to deal with the beeyotches in customer service.
LMAO!
Thank gods you finally got it sorted out!
<3
I wish everyone would follow your advice, to never fill out surveys. I get surveyed on EVERYBODY I help at my job. Although my customer service is exemplary :), It doesn’t allow me to do my job to it’s full potential. Not to mention I have to be nice to even the really nasty people. It’s a darn shame when someone refuses to listen to you, even a damn survey. I’m glad youre tv is back in action!